OKUNLOLA TOLULOPE YEMISI

Motivated Entry-Level Professional | Customer Service & Virtual Assistance

Lagos, NG.

About

Motivated and customer-focused professional with a strong academic foundation in Science Laboratory Technology and Biochemistry, complemented by practical experience in Virtual Assistance and small-business customer service. Adept at leveraging robust communication, data management, and relationship-building skills to enhance customer satisfaction and drive business growth. Eager to apply meticulous operational support and foster positive client interactions to contribute to organizational success in customer acquisition and retention.

Education

Ladoke Akintola University of Technology (LAUTECH)

Ogbomoso, Oyo State, Nigeria
→
B.Tech. / Bachelor's Degree Biochemistry

Osun State Polytechnic, Iree

Iree, Osun State, Nigeria
→
National Diploma (ND) Science Laboratory Technology Grade: Upper Credit

Certificates

Virtual Assistant Training

Digital Skill Up Africa

National Youth Service Corps (NYSC)

Nigerian Government

Skills

Customer Service & Relationship Management

Customer Service, Relationship Management, Customer Interaction, Client Relations.

Communication & Active Listening

Communication, Active Listening, Professional Email, Online Communication.

Data Entry & Record Keeping

Data Entry, Record Keeping, Accuracy, Accountability, Information Organization.

Administrative & Virtual Assistance

Administrative Support, Virtual Assistance, Document Management, Task Completion.

Time Management & Organization

Time Management, Organization, Scheduling, Task Prioritization.

Sales & Customer Follow-Up

Sales, Customer Follow-Up, Lead Generation, Prospecting, Product Promotion.

Microsoft Excel / Google Sheets

Microsoft Excel, Google Sheets, Spreadsheet Management, Data Analysis.

Problem Solving & Attention to Detail

Problem Solving, Attention to Detail, Issue Resolution, Meticulous Approach.

Business Operations

POS Operations, Retail Business Operations, Transaction Processing, Daily Business Activities.

Professional Development

Reliability, Teachable, Goal-Oriented, Independent Work, Teamwork, Continuous Learning, Compliance Adherence.